FAQs ― frequently asked questions

How can the original kiddy impact shield save the life of my child?

Compared with conventional 5-point safety harness systems the Original Kiddy Impact Shield can prevent serious neck injuries. Unlike this system our kiddy impact shield means the force of the impact is spread evenly through the upper body by way of the wide point of contact. With the harness system which pulls the shoulders back the throat and neck area of the child can be severely impacted, because at this age the baby's head is still very heavy in comparison to the body so it gets thrown about freely.

May I simply remove the original kiddy impact shield?

In the age group 9 months to approximately 4 years (20-39 lb) the seat must be fitted with the Original Kiddy Impact Shield. In models spanning multi-age groups, the impact shield is not needed from 39 lb - circa age 4 years. 

What can I do when my child does not feel comfortable with the impact shield at first?

The Original Kiddy Impact Shield is used in age group I, in other words from circa 9 months to approximately 4 years. Before that the baby is usually transported in a group 0+ car seat which has a 5-point harness. It’s important to get your child used to the impact shield system gently, although most young babies make the transition seamlessly. Show him or her  the Ravensburger Bear Book or explain to your child that the impact shield is his very special protector.

Is a lightweight seat really safer?

A lightweight seat is not just good for parents’ backs. Numerous tests show that a lightweight seat has clear crash performance advantages, because the emerging mass is significantly lower than for a heavy seat. kiddy therefore attaches particular importance to lightweight construction.

What does the kiddy products cost?

We do our utmost to ensure retail prices stay uniform. Please contact your local stockist for details.

Where do I get spare parts or replacement seat covers?

If you need spare parts or a new seat cover, please contact your local stockist. All collection colours are available as replacement seat covers.

Is extended transport in a baby car seat detrimental to my baby from an orthopaedic point of view?

A baby should not lie in one position for too long, because the motor functions develop mainly through free movement. Do not leave your baby to lie or sleep in a group 0+ car seat for convenience sake, but take him or her out of it when at home. The same also applies to baby carriers and all other products which restrict the baby to one body position. If you’re planning a long car journey, it’s a good idea to stop every two hours, during which you take the baby out of the car seat. After all babies need regular nourishment and a fresh change of nappy!

May I fit the kiddy car seat onto the front passenger seat?

Generally, children’s car seats may be installed on the passenger seat. In rearward-facing seats such as group 0+ designs the passenger airbag must, however, be deactivated, otherwise it can cause serious injuries in the event of an accident. However there are car manufacturers who do not recommend using the passenger seat for the child safety car seat because of the possible risks from an air bag being triggered (this includes BMW, Volvo, Opel with side airbags). Please carefully read the operating manual of your vehicle or contact your garage workshop. With regard to the deactivation of the front passenger air bag, it is important to note that it can automatically be shut down by a special transponder system, or it can be turned off by a so-called key switch. Please study the vehicle’s directions for use carefully or contact your car dealer directly. The ADAC in Germany in any case recommend using the rear seats for child safety car seats.

Do kiddy child safety car seats fit into any vehicle?

All kiddy children’s car seats have ‘universal’ approval except for the kiddyfix base for the group 0+ isofix design, maxifix pro, so they should fit in any vehicle. But it is recommended to always do a test fitting in your car before buying the car seat. Your local independent stockist will be happy to assist you.

    Is there anything I should pay special attention to when buying a car seat?

    Before you buy check that you can fit the car seat correctly in your vehicle. On rare occasions seatbelts may not be long enough, so this should always be checked first. Let your child sit in the seat to try it and ensure that they feel happy and comfortable. But be aware that if a child is already using a group 1 seat and used to a 5-point harness system, it can take a little while for them to get used to a kiddy impact shield.

    What should I do if my child releases the seatbelt system by himself?

    By law protective mechanisms that would prevent a child from being able to unbuckle a seatbelt are not allowed, so it’s important that in the unlikely event they can reach the buckle, they are not allowed to open it. If this happens immediately pull over safely to the side of the road and click the seatbelt back in again. If necessary, this ‘educational approach’ must be repeated often. The buckle must be easy to open by a third person in the event of an accident to make it possible to free your child quickly from the vehicle in an emergency. Never praise your child if it can open the the buckle by itself, but explain how dangerous it is and say it is “not allowed”. Incidentally, in comparison with the 5-point harness system, the impact shield system is much harder to undo from a child’s point of view.

    Can I still use the child safety car seat after an accident? What must I look out for?

    If you are involved in an accident with the car seat installed in the vehicle, it is imperative that it is inspected by the manufacturer if you have any intention to use it again. It could be cracked or damaged in a way, which at first glance is not visible. But, providing you send us the Kiddy car seat involved to our HQ in Germany with a copy of the Police Accident Report, we will replace that seat with a new one of the same retail value, FREE OF CHARGE! This service is available to consumers in of Kiddy in the UK, Germany, Austria and France.

    Is it okay to buy a second hand car seat?

    Buying a second hand car seat can be risky, because nobody knows for certain how the seat was treated before. Was it perhaps involved in an accident? That is often very difficult to detect. For that reason kiddy recommends that you always buy a new car seat and avoid second hand ones.

    Are the kiddy seat covers machine washable?

    Yes all our car seat and stroller covers can be machine-washed at 86ºF on a Delicates or Gentle cycle. We use particularly easy-to-clean materials. Dry dirt can easily be brushed off or more stubborn marks wiped off with a damp cloth.

    What should I do if my child falls asleep in the car and slips out of the shoulder belt?

    Even when a child falls asleep, it is important that the seatbelt guide remains in place  sleeping position. The over-shoulder guide keeps the seatbelt from rubbing the child’s neck and works in conjunction with the adjustable headrest. So providing the headrest isn’t too high, the seatbelt should remain in the correct position. So-called sleep or back supports can be used for bigger children. If necessary the in-car headrest can be removed (not on the child car seat), to enable the seat to remain at an upright angle. kiddy car seats have comfortable side headrests, which prevent the head from falling to the side and which are shaped to provide good support while sleeping.

    What happens if the child safety car seat was not correctly fitted?

    Correct fitting of the car seat can save your child’s life in an emergency since only a correctly installed seat can provide protection. Therefore carefully read through the directions for use before you begin and try the installation out several times. The most frequent problem is that the seatbelt is not fastened firmly enough or that the shoulder belt does not sit properly on the child. Follows the instructions carefully before you set off.

    How do I properly secure several children at once in a car eg. In a car pool?

    The driver is responsible for ensuring that all children in the vehicle are properly buckled up. Child seats can be secured with a diagonal 3-point seatbelt. If several children are transported, child seats must be selected that can be fixed according to the belt equipment and space available in the vehicle. Should a child be fastened on a passenger seat with an airbag, it is essential to adhere to the instructions on child safety in the operating manual of the vehicle.

    What are the advantages and disadvantages of integrated child car seats?

    Some car manufacturers offer integrated child seats at extra charge. These child seats are quite handy and far fewer operating errors can occur when securing the child, but they cannot be transferred from one vehicle to another. Since these seats usually are more expensive than general purpose child car seats, and the fact that first baby car seat must be bought separately, integrated child seats are not very widely used. Recent tests show that integrated child seats do not provide a clear safety advantage over good ‘accessory’ child car seats such as kiddy. To some extent the sleeping position for children up to 39 lb in integrated child seats is also worse than in shell-type child safety car seats. Their advantage is in particular the fact that they are always in the car, so it’s easy to  take the children out on the spur of the moment.

    May I remove the yellow warning notices from the baby car seat?

    Under no circumstances should these been taken off because that would make the approval of the baby car seat null and void.

    Can I secure my child in an aeroplane using a kiddy car seat?

    At the moment children up to 2 years old can still be transported on the lap of an adult in a plane. The child must however be secured to the belt of the adult by means of an extra loop belt. This is not only inconvenient, but also dangerous in strong turbulence or an emergency landing. The airlines should provide a special safeguard for children under 6 years, because the usual airline lap belt is designed for adults. Please check with the airline beforehand. Currently only a few airlines allow certain child safety car seats on the plane to protect the child. The reason given is that child safety car seats do not fit into all aeroplane seats and that they may in most case only be fastened with a lap belt. Please find out when booking which child seats may be taken on board.

    The following kiddy car seats are approved for aeroplanes: kiddy comfort pro, kiddy discovery pro and kiddy guardian pro!

    Are there any specific car seats for disabled children?

    Disabled children often need systems that provide particularly good support for as long as possible and whose seatbelt clip cannot be released by the child. The ADAC recommends child safety car seats with an impact shield system from 33-55 lb. Special child seats for disabled children are also available from stockists of rehabilitation and medical supplies. However the design and construction of these systems are not subject to official approval!

    What are the dangers at buckling up children in winter?

    In winter children are often secured in car seats with thick jackets or coats. This leads to a risk that the straps are not tightened properly on the body and it creates dangerous slack in the belt. In particular, if the shoulder strap slip off the shoulder or the lap belt runs over the stomach, it may result in dangerously high pressures in the event of a crash. The ADAC in Germany recommends therefore that thick or chunky outer clothes are removed inside the car when possible to ensure the proper safety of the child. kiddy sells the kiddy clima heated seat cushion which may be used as an alterative. So the child is kept warm and the belts are properly tightened on the body.

    Do you have more questions not answered in our FAQ section?


    Then please call us FREE on tel – + (1) 855 925 4339

    or send us an email – customerservice(at)kiddyusa.com

    We will be happy to assist with advice and practical support!