We want you to be delighted with your kiddyusa.com purchase. Most purchases can be returned within 30 days for a refund. Just contact us for an RMA number prior to return shipping. An unwanted, resalable (=NEW/ UNUSED) item will be refunded 100% of the purchase price provided:
1) It is returned with all original documentation and packaging.
2) All manufacturer tags are intact and attached.
3) It is in unused condition.
Returned items not meeting these criteria are subject to a 25% restocking fee. In general you will be responsible for shipping costs (each way) on unwanted items. Items that are returned with missing pieces and/or parts will not be refunded and will be shipped back to the customer at customer's expense.
You must notify us of damaged / defective products within 5 business days from the date of delivery. In the event that a product is defective or damaged in shipping, kiddy USA will provide an equivalent replacement item. In some cases we may opt to replace a defective part rather than replacing an entire item. Kiddy USA will cover the cost of return shipping for defective items, and will refund 100% of the purchase price or send a new item.
The current flat rate shipping charge will be withheld from a return credit if the original order met the free shipping threshold, but exclusion of the returned item would have caused the order total to fall below the free shipping threshold.
Products returned without an RMA are subject to a 25% restocking fee, due to additional processing costs caused by unexpected returns. We appreciate your help in keeping our costs and prices low!
Please send us an e-mail at email@example.com requesting an RMA number in the event of a return or if you have any questions about our return policy.